We take pride in the Items we stock, and we hope you enjoy them as much as we do.

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If the item you have received is faulty or has arrived damaged, please contact us immediately at: Info@thearttherapist.co.nz or call us on 027 4824294 so we can help. 

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We accept returns, refunds, or exchanges only for faulty, damaged, or incorrect items, in line with the Consumer Guarantees Act.

 

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• The original shipping fee is non‑refundable.

• Items must be unused and returned in their original condition and packaging.

 

To start a return, simply email info@thearttherapist.co.nz and we’ll send you the return details.

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Refunds:

Once we receive your item in good condition, we’ll email you to confirm and process your refund using your original payment method.

 

Processing times vary depending on your bank or card provider.